Anonyblog

I'm in the people pleasing business. I provide a high level of customer service. If your not getting that then go somewhere else before you spend your money.

There is a growing amount of, how shall I put this... laxity in customer service. The near incessant insistance that front line staff are to be professional at all times and there is also a comensurate lack of support for the said staff by their immediate superiors, longer shifts or solo hours at the wheels of industry (wherever they may be).
No you are not alone in noticing it.
like the song from Plice:
'...Something, somewhere has to give.'
or words to that effect.

Customer service? What customer "service?" I see plenty of customers, but very little customer service. Take Sears, for example. Their idea of customer service when there is an article of clothing high up on a wall, is a long stick with a hook on it, put there "for your convenience", so that you can use the stick to get it down yourself. They have cashiers in their little cashier islands who are not permitted to leave the register; if you need help, they point in the general direction of where you need to go. They will ask you if you "found everything okay?" but can't do anything about if you didn't.

Retail pays crap for wages, cuts payroll so that a sales associate is lucky to work 10-15 hours a week (part time so the company doesn't have to provide health insurance or any other benefits except an employee discount on their crappy merchandise), and works the employee to death. Who would be motivated to give great customer service under those circumstances? You end up with high school and college students who work for the paycheck and know they can just move on to another crappy job if they lose their current one. It is corporate greed and the fact that the CEO's care more about profit than they care about the people working to make that profit for them that has led to the death of customer service.